Our main customers are major grocery retailers. We also make products for private foodservice operators and the public service sector.
Two-way partnership
The majority of the products we make are sold under our customers’ brand names. They entrust us to maintain and protect their brand and in return we are committed to providing an exceptional service to them. It is essential that we work closely with our customers to understand their corporate needs as well as those of their customers so that we can supply outstanding quality, value and service – with the aim of delivering ‘right first time’.
Amongst the measures we use, there are established Food Safety KPIs which are reported to and reviewed by the Management Board on a monthly basis. In addition we also agree individual technical service levels with our customers and, where appropriate, we work closely with them to ensure that all issues are investigated, dealt with quickly and relevant actions taken to stop re-occurrence.